Accessibility

We want to make sure Longleat is as accessible and as inclusive as possible and are delighted to have partnered with Nimbus Disability, to help those who need extra support receive it when they need it.

Nimbus Disability is an organisation run by and for disabled people and the access card is a photo ID which communicates your requirements by translating your disability or impairment into symbols.

Nimbus Disability organises all the administration, so you don’t need to bring any documents or share any personal information on your visit. A +1 on your card indicates you need support from another person and means you can book an essential companion ticket in advance.

If you do not have an Access Card, you can apply for a free Longleat Digital Access Pass (DAP) which is valid for three years, so no need to bring documents to purchase essential companion tickets for subsequent visits. If you would prefer a physical Access Card recognised by all registered venues nationwide, this costs £15 for three years. You can opt to upgrade whilst applying. If you already have an Access Card, please book your tickets now and we look forward to seeing you!

How to apply for a Longleat Digital Access Pass

Please use the link below to apply for a free Longleat Digital Access Pass. You can also opt to upgrade to an Access Card.

https://app.accesscard.online/apply/longleat

We offer designated areas for disabled parking. Bays can be found in Lime Tree Car Park however most of the accessible bays are in Silver Birch Car Park.  

Manual wheelchairs and mobility scooters are available for hire (subject to availability). 

• Mobility Scooters are charged at £20 per day. 

• Manual Wheelchairs are charged at £10 per day. 

We strongly advise you reserve a wheelchair or scooter before your arrival by email or by calling 01985 844400. A rental agreement will be required for signature. 

Collection is available at Guest Services (main square). Please note availability is between 10:00am and 30 minutes before the park closes. 

The Longleat Hedge Maze is inaccessible to wheelchair users and pushchairs due to the nature of this attraction.  

The Adventure Castle is wheelchair and pushchair friendly. Accessible play equipment for those in a wheelchair, such as a wheelchair swing, is available. Some equipment may not be accessible for wheelchair users or those with limited mobility. 

Access to some of our attractions is “historic” and may be via cobbled pathways, steps or steep ramps. 

Signs are located around the park to offer guidance on areas that are more crowded, hot areas and other core accessibility information.  

Sensory bags are available to hire at Guest Services for £10, offering essential items to enhance your or your guest’s visit. 

We understand that you may want to know what to expect on the day of your visit. To help you or your guest prepare, download our social stories. 

There are seven accessible toilet locations around the park, including a toilet with a hoist and adjustable changing bench (located near Lord Bath’s Sweet Shop off the Main Square).  A radar key is required and is available from Guest Services. Locations are signposted on our accessibility map here. 

For the welfare of our animals, dogs (including assistance dogs) are not permitted on the Safari Park, Jungle Kingdom, Boat Safari, Bat Cave, Monkey Temple and Animal Adventure. However, assistance dogs are permitted everywhere else - but need to be checked-in at Guest Services upon arrival.

Pets, including dogs, are not allowed on Longleat grounds, except within our kennelling facilities, located at the Safari Park entrance. 

We have several members of staff who are trained in first aid, although they are only equipped to treat minor injuries. Please ask a member of staff to direct you to the nearest first aider. 

There is a room with a bed available at the Adventure Castle. 

• A daily Safari Bus Service can be booked online when purchasing day tickets or at Guest Services subject to availability and a per-person surcharge (3yrs+) 

• A hearing loop is available on the Safari bus.

• Pushchairs and wheelchairs can be left at the Safari Bus Stop at visitors’ own risk for the duration of the Safari Bus trip only. Longleat accepts no liability for loss or damage to pushchairs and wheelchairs left unattended 

• There is one wheelchair space on the bus, which will need to be booked in advance. Please speak to Guest Services for more information. 

• On the advice of the fire service, only two wheelchair users are allowed on any floor; so we can accommodate four wheelchairs in the House at a time, or one wheelchair per tour. 

• Access to Longleat House for visitors with limited mobility and for wheelchair users is via the rear of Longleat House. 

• Light levels are carefully controlled within Longleat House to ensure the conservation of paintings and furnishings. 

• The Jungle Cruise is not accessible to pushchairs. Pushchairs can be left on the boarding platform at visitors’ own risk for the duration of the boat trip only. Longleat accepts no liability for loss or damage to pushchairs left unattended.  

• The Jungle Cruise is accessible for wheelchair users and those with limited mobility. The queue line is wide and easy to navigate. Access to and from the boat is via a ramp (staff are available should you need any assistance here) and designated seating can accommodate up to 4 wheelchair users per boat. 

• The railway has restricted availability for wheelchair users.  

• There is a specially adapted carriage that can accommodate one wheelchair user and their companion. 

• Pushchairs can be left in the pushchair park on entry to the station at visitors’ own risk and for the duration of your railway journey only. 

• The journey takes approximately 12 minutes in addition to queue time.