Queue Assist Scheme
What is the Queue Assist Scheme?
We understand that certain guests require additional assistance in order to be able to fully enjoy their visit. The Queue Assist Scheme is designed to allow eligible guests to access Rockin' Rhino, the Boat Safari and the Longleat Railway with greater ease.
Though the scheme will not reduce the waiting time for these attractions, it enables eligible guests to forgo waiting in the queue line and to access the ride via alternative means at a designated time (subject to availability). Each pass issued via the Queue Assist Scheme allows up to four people to benefit from this special access if they are visiting Longleat with a guest with additional needs.
From January 2026 we now require digital validation. On-the-day evidence, such as Blue Badges, PIP letters, or GP notes, are no longer accepted for the Queue Assist Scheme. You must have a valid Access Card or Longleat Digital Access Pass before you visit.
Please note that having a registered disability does not automatically guarantee that you’ll be eligible to use the Queue Assist Scheme. We reserve the right to make changes to, or withdraw, the Queue Assist Scheme at any time.
Important information
The Queue Assist Scheme is primarily reserved for those who do not understand the concept of queuing, have difficulties with everyday social interaction, and have a limited capacity to follow instructions or struggle to understand the emotional feelings of others. Essentially, the scheme is designed for those who may become distressed if required to queue for a ride for an extended period of time.
To qualify for the pass, your Access Card or Longleat Digital Access Pass must display one of the following symbols:
- Standing & Queuing (Person waiting in line symbol)
- Level Access or Distance (Wheelchair symbol / Person walking with difficulty symbol)
- Urgent Toilet Needs
Bearing this in mind, wheelchair users and those with limited mobility may not be eligible for the Queue Assist Scheme. However, if you are in any way unsure if you are eligible or have alternative reasons for needing to use the Queue Assist Scheme please contact our Guest Services Team in advance of your visit by emailing [email protected] or calling 01985 844400.
From January 2026 we now require digital validation. On-the-day evidence, such as Blue Badges, PIP letters, or GP notes, are no longer accepted for the Queue Assist Scheme. You must have a valid Access Card or Longleat Digital Access Pass before you visit.
To qualify for the pass, your Access Card or Longleat Digital Access Pass must display one of the following symbols:
- Standing & Queuing (Person waiting in line symbol)
- Level Access or Distance (Wheelchair symbol / Person walking with difficulty symbol)
- Urgent Toilet Needs (WC symbol)
Documentation will need to be presented on each visit that a guest wishes to use the Queue Assist Scheme as will some form of photographic identification. All documentation should be originals. We will not be able to accept photocopies or photos of any documents.
However, if you have a Membership and are eligible to use the Queue Assist Scheme, you will only need to bring documentation for the first time you request a Queue Assist Scheme pass and when your Membership is due for renewal (please note that on subsequent visits, you will still need to go to Guest Services for a Queue Assist Scheme pass to be issued).
How does the Queue Assist scheme work?
If you need a Longleat Digital Access Pass, apply online before you visit. Details of how to apply can be found on our accessibility page.
On arrival at Longleat, any guest wishing to receive a Queue Assist Scheme pass can request this from Guest Services, located in the Main Square. Show the staff your Access Card or your Longleat DAP with the relevant symbols as mentioned above (Standing & Queuing, WC, or Distance). Staff may check your Card or DAP on the online portal to confirm that the Access Customer is present.
For Members, a sticker will be attached to your membership card so that documentation will not be required on each subsequent visit (though documentation will need to be provided once a year, when the Annual Pass is due for renewal). After the initial registration, Members just need to go to Guest Services and present (or be issued) their card in order to use the Queue Assist Scheme.
On successful application, the guest will be issued a Queue Assist Scheme pass (valid for one day only) which will be attached to their Longleat Ticket. The pass will be dated, include the number of people in the party and need to be taken to each individual attraction for an appropriate ride time to be established. Please note that accessing Rockin' Rhino, Boat Safari and the Longleat Railway is still subject to availability and as such we would recommend visiting the attractions to establish a ride time early during your visit
Once issued, the Queue Assist Scheme pass must be taken to Rockin' Rhino, Boat Safari and the Longleat Railway; at each attraction, a member of the Longleat Team will assess the current length of the queue and, if necessary, note down a return ride time and sign the pass. The return ride time will also be logged with the individual attraction staff.
For Rockin' Rhino and the Longleat Railway, guests should proceed through the ride exits to arrange a return ride time with a member of staff. Whilst for the Boat Safari, guests should go to the Magic Memories kiosk located next to the Boat Safari exit. These are also the locations that guest should return to when it is their allocated ride time. Please be aware that the staff at these attractions aren’t able to issue Queue Assist Scheme passes and that the issuing of a return ride time is subject to availability
● Strict Evidence Rule: If you arrive with only a Blue Badge or a PIP letter, you will not be issued a Queue Assist Pass. You must have an Access Card or DAP.
● Party Size: The pass usually covers the eligible guest plus up to 3 accompanying guests (Total group of 4).
● Ride Availability: Access to the Jungle Cruise and Railway via this scheme is subject to limited capacity on the day.