Accessibility

This information has been compiled for the safety of all visitors to Longleat.
Please bear the various points in mind during your visit.

Grounds & Gardens

• Longleat has lakes and water features within its grounds and formal gardens. Please keep children and other vulnerable people supervised at all time
• Please observe all notices during your visit – they are there for the safety of visitors and staff 
• Do not stray into cordoned off areas
• Do not sit or picnic under trees
• Please do not leave pets in parked cars
• Under no circumstances should anything be picked or eaten from the grounds or gardens
• The use of barbecues within Longleat Estate is strictly prohibited

Safari Park

• The Safari Park will close one hour after advertised last entry time
• At busy times and in school holidays access to the Safari Park may be limited for short periods during the day to help avoid the build up of traffic
• Soft top cars, cars with vinyl sunroofs and motorbikes etc., are not permitted in the Safari Park
• Entry to the Safari Park is at the discretion of Longleat staff. Longleat reserves the right to refuse entry
• Visitors can alight from their vehicles at the East African Reserve Viewing Area and Trading Post.  Access to the Trading Post is via steps or a ramp
• Dogs (including Service Dogs) are not allowed in the Safari Park for welfare reasons.  Free kennelling is available at the entrance to the Safari Park for the duration of your Safari Park visit only
• The Longleat monkeys will be viewable from a new drive past Monkey Jungle later this year. Please click here for further information

Longleat House

• During school holidays and at busy times the tour of Longleat House will be restricted for conservation reasons
• Access to Longleat House for visitors with limited mobility and for wheelchair users is via the Victorian Kitchens Shop at the rear of Longleat House. Please ask a member of staff if you would like to use the lift, which provides access to all floors
• On the advice of the Fire Service, only three wheelchair users are allowed on any floor at any one time; therefore it is only possible to accommodate six wheelchairs in the House at any one time
• Light levels are carefully controlled within Longleat House to ensure conservation of paintings and furnishings
• For conservation reasons it is not possible to allow pushchairs into Longleat House.  A Pushchair Park is available at the rear of the House. Longleat accepts no liability for loss or damage to pushchairs left unattended
• A limited number of hip rests (for babies 6 months to 3 years) are available at the Front Desk. Please ask on the day of your visit if you would like to borrow one for the duration of your visit to Longleat House. A returnable deposit will be required.

Lord Bath’s Murals

• Tours of Lord Bath’s Murals can be booked at the Front Desk of Longleat House on the day of your visit.  Tours are subject to availability
• A tour of the Murals is free with a valid Longleat House & Grounds Ticket or Passport Ticket

Safari Boats

• The Safari Boats are not accessible to pushchairs. Pushchairs can be left on the boarding platform at visitors’ own risk for the duration of the Safari Boat trip only. Longleat accepts no liability for loss or damage to pushchairs left unattended

Motion Simulators

• The nature of this attraction makes it inaccessible to wheelchair users and pushchairs
• A minimum height of 1.2m (4ft) operates on the Motion Simulators
• For welfare reasons, dogs (including Service Dogs) are not allowed on the Motion Simulators
• Longleat operates two Motion Simulators during busy periods. Please note that the Passport Ticket entitles you to entry to one simulator only
• The Motion Simulators are accessed via a series of steps

Longleat Railway

• Restricted availability for wheelchair users. There is a specially adapted carriage which can accommodate one wheelchair user and their companion at any one time
• Please ask if assistance is required to view any of the items in the Railway Shop
• Pushchairs can be left in the Pushchair Park on entry to the station at visitors’ own risk and for the duration of the Railway visit only
• For safety reasons a minimum of one adult must accompany every 12 children whilst on the Longleat Railway.  Unaccompanied children are never admitted. Longleat reserves the right to refuse entry

Animal Adventure... now open

• Access within Animal Adventure will be wheelchair and pushchair friendly
• Wheelchair users and pushchairs can be accommodated at the front of the Show area
• Service Dogs are allowed in Animal Adventure, with the exception of the Butterfly House

Longleat Hedge Maze

• The nature of this attraction makes it inaccessible to wheelchair users and pushchairs. A Pushchair Park is available to the side of the attraction entrance for the storage of pushchairs for the duration of the Hedge Maze visit only. Longleat accepts no liability for loss or damage to pushchairs left unattended. Please note the Pushchair Park is not under cover
• For safety reasons, we ask that one adult should post themselves in the tower in the Hedge Maze for the supervision of parties of 12 + children

Postman Pat Village

• Access only to children aged 14 years and under. Adults/Seniors will only be admitted when accompanying a child
• Access is wheelchair and pushchair friendly

Adventure Castle

• Access only to children aged 14 years and under. Adults/Seniors will only be admitted when accompanying a child
• Access is wheelchair and pushchair friendly. However, some equipment may not be accessible for wheelchair users
• Height restrictions apply on all equipment within the Adventure Castle
• For safety reasons a minimum of one adult must accompany every 12 children whilst in the Adventure Castle.  Unaccompanied children are never admitted. Longleat reserves the right to refuse entry

Tea Cup Ride

• The nature of this attraction makes it inaccessible to wheelchair users
• A maximum height of 1.3m (4.2ft) operates on the Tea Cup Ride. Adults/Seniors will only be admitted when accompanying a child
• For health and safety reasons, we do not allow “babes-in-arms” on the Tea Cup Ride. Toddlers/children must be 2 yrs + to use this ride

King Arthur’s Mirror Maze

• Access is via a cobbled pathway. Access is wheelchair and pushchair friendly although pathways are narrow and subject to manoeuvrability
• King Arthur’s Mirror Maze can only accommodate six wheelchair users at any one time

Meet My Ancestors

• Access is via a cobbled pathway.  Access is wheelchair and pushchair friendly

Longleat House Scale Model

• Access is via steps

Family Bygones and Life & Times of Henry, Lord Bath

• Access is via a cobbled pathway. Access is wheelchair and pushchair friendly
• Family Bygones is accessible via a ramp

Shops

Trading Post
Access for wheelchair users and for pushchairs is via a ramp at the side of the building

Longleat Railway Shop
Shop goods are displayed behind glass and at height. Please ask if assistance is required to view any of the items

Lady Bath’s Shop
Access to Lady Bath’s Shop is via the Victorian Kitchens at the rear of Longleat House

Victorian Kitchen
Access to the Victorian Kitchens is at the rear of Longleat House

Gifts and Treasures  (opens 4th April 2009)
Access is via a cobbled pathway.  Access is wheelchair and pushchair friendly

Restaurants

Wessex Pavilion
The Wessex Pavilion is accessible to all visitors. There is a ramp to the front of the building

Cellars Café
Access to the Cellars Restaurant for wheelchair users and pushchairs is via the Victorian Kitchens found to the rear of Longleat House

Other Facilities

Wheelchair Hire

• Wheelchairs can be pre-booked via the main Longleat switchboard (Tel: 01985 844400) during normal office hours. They are subject to availability. There is no charge for this service
• Pre-booked wheelchairs should be collected from Visitor Information (approximately 100m from the disabled parking bays)
• A non-monetary deposit (such as a driving licence, car keys, etc.) will be required to ensure the safe return of the wheelchair at the end of the day
• The wheelchair can be used for the whole day but must be returned to Visitor Information one hour prior to closing

Safari Bus Service

• Soft top cars, cars with vinyl sunroofs and motorbikes etc., are not permitted in the Safari Park.  A limited daily Safari Bus Service is available from Visitor Information for visitors with any of the above or who visit by public transport
• The Safari Bus Service is subject to a surcharge (3yrs+) in addition to the standard Safari Park or Passport Ticket price
• The Safari Bus Service is subject to availability so please book immediately on arrival at Longleat to help avoid disappointment.  Capacity is limited and only available on a ‘first come served basis’.
• The Safari Bus Service is not available to groups
• The Safari Bus Service is unable to accommodate wheelchairs
• Pushchairs can be left at the Safari Bus Stop at visitors’ own risk for the duration of the Safari Bus trip only.  Longleat accepts no liability for loss or damage to pushchairs left unattended

Parking

• Please park in designated areas.  If parking on the grass, do not park under the trees
• We offer designated areas for disabled parking
• Please do not leave pets in parked cars

Toilets

• Accessible toilets are provided at the entrance to the Safari Park, in the Safari Park (close to the Trading Post), near to Old Joe’s Mine, close to the Safari Boats, in the Cellars Café and in the Wessex Pavilion
• Changing facilities for older visitors are available in the main accessible toilets near to Old Joe’s Mine
• Baby changing facilities are available at the entrance to the Safari Park and in the Adventure Castle, Cellars Café, near to Old Joe’s Mine and in the Wessex Pavilion

First Aid

• We have several members of staff who are trained in First Aid although they are only equipped to treat minor injuries.  Please ask a member of staff to direct you to the nearest trained First Aider
• There is a room with a bed available in the Adventure Castle

Dogs

• Dogs are allowed on leads, but only in the grounds and not the attractions
• Service dogs are welcome everywhere at Longleat with the exception of the Safari Park, Butterfly House (within Animal Adventure), Old Joe’s Mine and the Motion Simulators (for welfare reasons).
• Free kennelling is available at the entrance to the Safari Park for the duration of your Safari Park visit only
• Please use ‘poop scoops’

Group Visits

• If any members of the party have mobility problems then please ensure that the Organiser contacts Longleat Customer Services (01985 844328) prior to the visit with approximate numbers so that the necessary arrangements can be made
• We offer designated areas for disabled parking

Lost Persons

• In the event that a child or another vulnerable person becomes separated from your party please make your way to Visitor Information to report the matter

Lost Property

• Please enquire at Visitor Information

Longleat reserves the right to close to the public, withdraw any attraction, alter times, prices and events or services without notice.