Accessibility

We want to make sure that everyone who comes to Longleat Safari & Adventure Park can make the most of a fun-packed day out and do so safely. Here are a few points to bear in mind to ensure you and our other visitors enjoy the visit.

 

SAFARI & ADVENTURE PARK

Grounds & Gardens

  • Longleat has lakes and water features in its grounds and formal gardens. Please keep children and other vulnerable people supervised and safe.
  • Please observe all notices during your visit – they are there for the safety of visitors and staff.
  • Do not stray into cordoned off areas.
  • Do not sit or picnic under trees.
  • Under no circumstances should anything be picked or eaten from the grounds or gardens.
  • The use of barbecues within Longleat Estate is strictly prohibited.

Safari Park

  • Last entry to Longleat Safari Park is one hour before the listed closing time.
  • At busy times and in school holidays access to the Safari Park may be limited for short periods during the day to help avoid the build up of traffic.
  • Soft top cars and motorbikes etc., are not allowed in the Safari Park.
  • Stay safe by observing all the signs and remaining in your vehicle with all doors and windows closed unless stated otherwise.
  • You can alight from your vehicle at the African Village. Enjoy fine coffees and teas, mouth-watering sandwiches and snacks as you gaze out at the breathtaking beauty and watch the giraffe and zebra grazing.
  • Entry to the Safari Park is at the discretion of Longleat staff. Longleat reserves the right to refuse entry.
  • Dogs (including service dogs) are not allowed in the Safari Park for welfare reasons. Kennelling facilities are available at a surcharge of £1.00. They are located at the entrance to the Safari Park. Dogs are not supervised whilst in the kennels and left at your own risk.
  • Want to steer clear of The Monkey ‘Drive-Thru’? Use the bypass lane.

Longleat House

  • During school holidays and at busy times the tour of Longleat House may be restricted for conservation reasons.
  • Access to Longleat House for visitors with limited mobility and for wheelchair users is via the Victorian Kitchens Shop at the rear of Longleat House. Please ask a member of staff if you would like to use the lift, which provides access to all floors.
  • On the advice of the fire service, only three wheelchair users are allowed on any floor; so we can accommodate six wheelchairs in the House at a time.
  • Light levels are carefully controlled within Longleat House to ensure conservation of paintings and furnishings.
  • For conservation reasons it is not possible to allow pushchairs into Longleat House.  A pushchair park is available at the rear of the House. Longleat accepts no liability for loss or damage to pushchairs left unattended.
  • A limited number of hip rests (for babies 6 months to 3 years) are available at the front desk. Please ask on the day of your visit if you would like to borrow one for the duration of your visit to Longleat House. A returnable deposit will be required.
  • Last entry to Longleat House will be at 7pm (30mins pre-closing) during the peak summer period and on Bank Holiday weekends. View opening times

Lord Bath’s Murals

  • Tours of Lord Bath’s Murals can be booked at the front desk of Longleat House on the day of your visit for a small surcharge and subject to availability.

Jungle Cruise

  • The Jungle Cruise is not accessible to pushchairs. Pushchairs can be left on the boarding platform at visitors’ own risk for the duration of the Jungle Cruise boat trip only. Longleat accepts no liability for loss or damage to pushchairs left unattended.

Motion Simulators

  • The nature of this attraction makes it inaccessible to wheelchair users and pushchairs.
  • A minimum height of 1.2m (4ft) operates on the Motion Simulators.
  • For welfare reasons, dogs (including service dogs) are not allowed on the Motion Simulators
  • Longleat operates two Motion Simulators during busy periods. 
  • The Motion Simulators are accessed via a series of steps.

Jungle Express

  • Restricted availability for wheelchair users. There is a specially adapted carriage that can accommodate one wheelchair user and their companion.
  • Pushchairs can be left in the pushchair park on entry to the station at visitors’ own risk and for the duration of your Jungle Express journey only.
  • For safety reasons a minimum of one adult must accompany every 12 children whilst on the Jungle Express.  Unaccompanied children are never admitted. Longleat reserves the right to refuse entry.

Hunters of the Sky, Jungle Kingdom and Monkey Temple

  • Dogs (including service dogs) are not allowed in Hunters of the Sky, Jungle Kingdom and Monkey Temple for welfare reasons.  Free kennelling is available at the entrance of the Safari Park.

Animal Adventure

  • Wheelchair users and pushchairs can be accommodated at the front of the show area.
  • Service dogs are allowed in Animal Adventure, with the exception of the Butterfly House.

Longleat Hedge Maze

  • The nature of this attraction makes it inaccessible to wheelchair users and pushchairs. A pushchair park is available to the side of the attraction entrance for the storage of pushchairs for the duration of the Hedge Maze visit only. Longleat accepts no liability for loss or damage to pushchairs left unattended. The pushchair park is not under cover.
  • For safety reasons, we ask that one adult should post themselves in the tower in the Hedge Maze for the supervision of parties of 12 + children.

Postman Pat® Village

  • Access only to children aged 14 years and under. Adults/seniors will only be admitted when accompanying a child.

Adventure Castle

  • Access only to children aged 14 years and under. Adults/seniors will only be admitted when accompanying a child.
  • Access is wheelchair and pushchair friendly. However, some equipment may not be accessible for wheelchair users.
  • Height restrictions apply on all equipment within the Adventure Castle.
  • For safety reasons a minimum of one adult must accompany every 12 children whilst in the Adventure Castle.  Unaccompanied children are never admitted. Longleat reserves the right to refuse entry.

Parkland Deer Feeding at Deer Valley

  • Restricted access for visitors in wheelchairs and pushchairs due to loose stone.

Tea Cup Ride

  • The nature of this attraction makes it inaccessible to wheelchair users.
  • A maximum height of 1.3m (4.2ft) operates on the Tea Cup Ride. Adults/seniors will only be admitted when accompanying a child.
  • For health and safety reasons, we do not allow babes-in-arms on the Tea Cup Ride. Toddlers/children must be 2 yrs + to use this ride.

Other Attractions / Exhibitions

  • Access to some of these attractions is “historic” and may be via cobbled pathways, steps or steep ramps.
  • King Arthur’s Mirror Maze can only accommodate six wheelchair users at one time. Access is wheelchair and pushchair friendly although pathways are narrow and subject to manoeuvrability.

 

Eating and Drinking…

The Watering Hole at the African Village

Fully accessible.

The Tropical Storm Cafe

Fully accessible. There is a ramp to the front of the building.

Cellar Café

Access to the Cellar Café for wheelchair users and pushchairs is via the Victorian Kitchens found to the rear of Longleat House.

Orangery

Not accessible for visitors in wheelchairs due to steps at all entrances.

 

Other Facilities and Services…

Wheelchair Hire

  • Wheelchairs must be booked prior to your visit via the main Longleat switchboard (Tel: 01985 844400) during normal office hours. They are subject to availability. There is no charge for this service.
  • Pre-booked wheelchairs should be collected from the Annual Pass Office (approximately 200m from the disabled parking bays).
  • A non-monetary deposit (such as a driving licence, car keys, etc.) will be required to ensure the safe return of the wheelchair at the end of the day.
  • The wheelchair can be used for the whole day but must be returned to the Annual Pass Office one hour prior to closing.

Pushchair Parks

  • Longleat House, Jungle Cruise, Jungle Express, the Hedge Maze and the Tea Cups are not accessible to pushchairs. Pushchairs can be left at the relevant attraction pushchair park for the duration of your visit to that attraction. Pushchairs are left at your discretion and Longleat accepts no liability for loss or damage to any pushchair left unattended.
  • The pushchair park for Longleat House is situated to the rear of the House (close to the Victorian Kitchens).
  • Some pushchair parks are not undercover.

Dogs / Service Dogs

  • Further to a recent review of Longleat's security and animal welfare policy we are no longer able to accept dog walking in the following areas:  Longleat House and associated courtyards, the formal grounds, landscaped gardens, Pleasure Walk and the Longleat Safari and Adventure Park attractions. (Not applicable to Service Dogs although restrictions do apply).
  • Visitors bringing dogs can use kennelling facilities at the entrance to the Safari Park for the duration of the day. Kennelling facilities are available at a surcharge of £1.00. Dogs are not supervised whilst in the kennels and left at your own risk. This service operates on a first come first served basis. Advanced booking is not possible.
  • The kennels at the Safari Park entrance are basic - we are happy for you to bring a blanket or something that reminds them of home. Dogs are not supervised whilst in the kennels and are left at your own risk.
  • Service dogs are welcome everywhere at Longleat excluding the Safari Park, Hunters of the Sky, Jungle Kingdom, Monkey Temple, the Butterfly House (within Animal Adventure), the Bat Cave or the Motion Simulators.
  • Please use poop scoops.

Handling Animals

  • Longleat Safari & Adventure Park is in the countryside and you will have close contact with animals and nature. Please wash your hands before and after handling animals and eating food and make sure that your children and any other members of your party do so too.

Safari Bus Service

  • Soft top cars and motorbikes etc., are not allowed in the Safari Park.  A limited daily Safari Bus Service can be booked at Information subject to availability and a per person surcharge (3yrs+).
  • The Safari Bus Service is subject to availability. Capacity is limited and bookings are taken on a first come served basis.
  • The Safari Bus Service is not available to groups.
  • The Safari Bus Service is unable to accommodate wheelchairs.
  • Pushchairs can be left at the Safari Bus Stop at visitors’ own risk for the duration of the Safari Bus trip only. Longleat accepts no liability for loss or damage to pushchairs left unattended.

Accessible Toilets and Changing Facilities

  • Accessible toilets are provided at the entrance to the Safari Park, in the Safari Park (close to the Watering Hole), near to the Bat Cave, close to Jungle Cruise, in the Cellars Café and in the Wessex Pavilion.
  • Baby changing facilities are available at the entrance to the Safari Park, in the Adventure Castle, Cellars Café, near to the Bat Cave and in the Tropical Storm Cafe.
  • Changing facilities for older visitors are available in the main accessible toilets near to the Bat Cave.

First Aid

  • We have several members of staff who are trained in first aid although they are only equipped to treat minor injuries. Please ask a member of staff to direct you to the nearest first aider.
  • There is a room with a bed available at the Adventure Castle.

Lost Persons

  • In the event that a child or other vulnerable person becomes separated from your party please make your way to Information to report the matter.

Parking

  • Please park in designated areas. If parking on the grass, do not park under the trees.
  • We offer designated areas for disabled parking.
  • Please do not leave pets in parked cars.